If you’re unable to access one or more databases but can log in to Moodle, work through this checklist to resolve the issue:
Check Your Connection
- Are you using your own PC? Check your internet connection.
- Are you on campus? Make sure you’re connected to the eduroam Wi-Fi network.
Clear Your Cache and Restart
- Clear your browser cache and restart your computer.
- If you’re unsure how to do this, follow our guidelines.
Try a Different Browser or Device
- Use another web browser (Chrome, Edge, Firefox), or if you’re on campus try a student PC instead of your personal computer.
Use Private Browsing Mode
- In Chrome, try Incognito Mode.
- In Edge, Firefox, or Safari, use a Private Browsing Window.
Update Your Password
- If you haven’t changed your password recently, update it and wait 15 minutes before trying again.
Check for Password Errors
- You may have mistyped your password, or your browser may have saved an incorrect one. Clearing the cache may help.
Disable VPN or Security Tools
- Temporarily turn off any VPN, antivirus software, browser extensions, or pop-up blockers.
Still having issues?
If you are still seeing the error, please confirm what browser you are using, take screenshots and the full web address (URL) and contact the Library for help.
