Answered By: Karen Pruis
Last Updated: Jun 17, 2020     Views: 180

If you are unable to log in to one or more of the databases but can log in to Moodle, work through the checklist below to see if the problem can be resolved.

  • Clear the cache on your PC and restart. If you are not sure how to do this, follow these instructions.
  • Try another web browser, for example Chrome or Firefox (or, if on campus, one of the student PCs instead of your personal computer).
  • Have you changed your password recently? If not, change your password and wait 15 minutes, then try logging in again.
  • You may have mistyped your password logging into a database, and the web browser has remembered the incorrect password for the database (clearing the cache may or may not clear the incorrect password).

  • Make sure popup blockers aren’t causing the problem  - they need to be turned off.

  • Ask a librarian to email Datasets on your behalf and they will advise you by email of any current issues with the database.

Related Topics